We provide RMA service as per manufacturers warranty coverage and conditions.
Please visit our service center located at BLK 10 KAKI BUKIT AVE 1 , #07-01 SINGAPORE 417942.
Please call us before you visit at our service center.
Our operating hours are：
Monday To Friday – 9AM – 5.30PM
Saturday – 10AM – 2PM
Closed on Sundays and Public Holidays
Please provide the Proof of purchase is required for all warranty claims.
For more RMA support please call or email our support team.
Call Us: +65 8089 1055
Email Us: rma@teckartsg.com
Warranty Policy
1. Validity and Scope
- This warranty is only valid within Singapore.
- Proof of purchase (invoice, receipt) and the warranty card must be presented for any warranty claim.
- The warranty is provided and covered by the respective product manufacturer, subject to the manufacturer’s terms and conditions for warranty service.
2. Coverage
- The warranty covers products found to be defective due to faulty workmanship or materials.
- It does not cover: Issues arising from incorrect power supply voltage or improper installation.
- Damage due to tampering, negligence, lack of reasonable care, corrosion, rusting, or stains.
- Failures caused by not following operating instructions.
- Acts of God, accidents, misuse, or unauthorized alterations or repairs.
- Parts subject to wear and tear, such as accessories, cabinets, and glassware.
- Software-related problems, including issues with loading software or hardware drivers.
3. Conditions
- The warranty is valid only if the serial number on the product has not been altered, defaced, or removed.
- The decision of our Company regarding defects, workmanship, or materials will be final and binding.
- The Purchaser agrees to abide by the Company’s decision.
4. Limitations of Liability
- The Company’s total liability under this warranty is limited to the repair or replacement of the equipment.
- The Company will not be liable for any special, incidental, or consequential damages arising directly or indirectly from this warranty.
5. Non-transferability
This warranty cannot be replaced, re-issued, or transferred.
6. Exclusions
This warranty does not cover transport, delivery, or handling charges incurred in the transportation of the product to and from our Service Centre.
7. Customer Assistance
If you have difficulty operating the product, please contact your dealer first before seeking assistance from our Customer Service Division.